Privacy Policy

Tom Taylor, Inc. | Tom Taylor – Santa Fe

Effective Date: October 27, 2026

At Tom Taylor, we respect our customers' privacy and value the trust they place in us. We are committed to handling personal information responsibly and protecting it through reasonable security practices.

This Privacy Policy explains how Tom Taylor, Inc. ("Tom Taylor," "we," "us," or "our") collects, uses, discloses, and protects personal information when customers visit our website, purchase our products, visit our Santa Fe store, or communicate with us.

Our website is www.tomtaylorbelts.com.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Name
• Email address
• Telephone number
• Billing and shipping addresses

Order and Transaction Information

• Products purchased or requested
• Order history and transaction details
• Payment processing information
• Shipping and delivery details
• Special orders, customization requests, and product preferences

Website and Technical Information

• IP address
• Browser and device information
• Website activity and pages visited
• Cookies and similar tracking technologies
• General geographic information derived from website activity

Customer Communications

• Email and telephone communications
• Customer service inquiries and correspondence
• Order notes and special requests
• Telephone recordings or transcripts, where such features are enabled and legally required notice and consent have been obtained

Information may be collected directly from customers, through website interactions, or from service providers involved in fulfilling orders and operating our business.

2. How We Use Your Information

We use personal information for legitimate business purposes, including:

• Processing and fulfilling purchases and special orders.
• Providing order confirmations, estimated completion dates, shipping information, and delivery updates.
• Responding to customer inquiries.
• Maintaining customer purchase histories and preferences.
• Providing personalized shopping assistance.
• Processing payments and preventing fraudulent transactions.
• Improving our website, merchandise selection, and customer service.
• Sending email communications about new merchandise, featured artists, special events, and promotional offers, where permitted by applicable law.
• Measuring website performance and advertising effectiveness.
• Maintaining business records and complying with legal obligations.

3. How We Share Information

We use third-party service providers to help operate our business.

These include:

• Shopify: Ecommerce, point-of-sale transactions, and customer information management.
• Klaviyo: Email communications and transactional SMS order updates.
• Consio: Telephone and customer service technology.
• Payment Processors: Secure payment transactions.
• Shipping Providers: Order delivery and tracking.
• Technology and Analytics Providers: Website performance, security, and operational support.
• Advertising Platforms: Advertising delivery, audience measurement, and campaign performance analysis.

We share information with service providers as reasonably necessary to perform these services.

Certain advertising technologies may involve the disclosure of browsing or customer information in ways that are legally considered "sharing," "selling," or targeted advertising under applicable privacy laws.

We also may disclose information when required by law, to protect our legal rights, or as part of a business transaction.

Our SMS-specific restrictions are described separately below.

4. SMS and Mobile Information Privacy

Tom Taylor uses Klaviyo for transactional SMS communications related to existing customer orders.

These messages are primarily used to provide estimated order completion dates and order status updates.

We do not currently send SMS marketing or promotional messages.

When permitted under applicable law and messaging provider requirements, mobile telephone numbers provided in connection with an order may be used to communicate order-related information.

Text messaging is subject to applicable consent requirements. Providing a telephone number or accepting our website terms does not, by itself, constitute consent to receive SMS marketing.

Message frequency varies based on order requirements. Message and data rates may apply.

Customers may request that text communications stop by replying STOP or contacting us directly. For assistance, reply HELP or contact our customer service team.

Required Mobile Information Disclosure

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All the categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell SMS consent information or authorize our messaging service providers to use such information for their own marketing or promotional activities.

5. Email Communications and Marketing

Tom Taylor uses Klaviyo to manage customer email communications.

We send transactional emails relating to purchases, including order confirmations, estimated completion dates, shipping notifications, and customer service information.

We may also send marketing emails to customers and other recipients where permitted by applicable law. These communications may include new product announcements, featured artists, special events, and promotional offers.

Customers are not required to subscribe to marketing emails to make a purchase.

Every marketing email includes a means of unsubscribing.

Customers may opt out of marketing communications at any time by using the unsubscribe link or contacting us directly.

Unsubscribing from marketing emails does not prevent necessary transactional communications relating to purchases.

6. Cookies, Website Analytics, and Advertising

Our website uses cookies, pixels, and similar technologies to provide website functionality, analyze visitor behavior, and evaluate advertising performance.

These technologies may be used by Shopify and other analytics and advertising service providers.

Depending on applicable law, customers may have rights to opt out of certain tracking activities, targeted advertising, or personal information sharing.

Customers may contact us regarding available privacy choices and may use any privacy preference controls offered through our website.

7. Telephone Communications

We use telephone technology providers, including Consio, to manage customer inquiries, telephone communications, and customer service.

Calls may be recorded or transcribed when these features are enabled, subject to applicable notice and consent requirements.

Information collected during customer service communications may be used to assist customers, manage orders, train personnel, and improve service quality.

8. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, misuse, or loss.

Payment transactions are processed through established third-party payment providers.

While we work to protect customer information, no electronic transmission or storage system can be guaranteed completely secure.

9. Retention of Personal Information

We retain personal information for as long as reasonably necessary to:

• Fulfill orders and provide customer service.
• Maintain appropriate business and accounting records.
• Support legitimate business operations.
• Comply with legal and tax requirements.
• Resolve disputes and protect our legal interests.

Information is deleted, anonymized, or securely disposed of when no longer reasonably required, subject to applicable legal and operational obligations.

10. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we maintain about you.
• Request correction of inaccurate information.
• Request deletion of certain personal information.
• Request a copy of certain information.
• Opt out of certain uses or disclosures for targeted advertising.
• Withdraw consent for applicable communications.

Some requests may be subject to legal exceptions and identity verification.

To submit a privacy request, email info@tomtaylorbuckles.com.

We will respond in accordance with applicable law.

11. Children's Privacy

Our website is not directed toward children under 16, and we do not knowingly solicit personal information from children under 16.

If you believe a child has provided personal information to us, please contact us.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our business practices, technology, or legal requirements.

Updates will be published on this page with a revised effective date. Additional notice will be provided when required by law.

13. Contact Information

For questions regarding this Privacy Policy or the use of personal information, please contact:

Tom Taylor, Inc.

Tom Taylor – Santa Fe

La Fonda on the Plaza

108 East San Francisco Street

Santa Fe, NM 87501

Phone: 1-800-303-9733

Email: info@tomtaylorbuckles.com

Website: www.tomtaylorbelts.com