Shipping policy

All Tom Taylor items are custom handmade to order when you make a purchase. Here’s what to expect:

Custom Pieces
After your order is placed, the details are sent to the artist who will begin handcrafting your piece. The artist provides us with an estimated completion time and shipping date, which we’ll share with you via email. Once your order is on the way, we’ll send tracking details so you can follow your shipment.

In-Shop Items
Items available in our Santa Fe store are ready to ship, and typically leave our shop the same day your order is received.

Shipping Options
Free Standard Shipping is available on all U.S. orders. International Shipping is available worldwide, duties and customs may apply.

We’re committed to making your Tom Taylor experience exceptional. If you have questions about your order—or need an item by a specific date—please contact us at 800-303-9733 to discuss options for expedited shipping.